Security and Compliance

Overview

Form Workflow Plus respects our customers' privacy and keeping our customers' data protected at all times is our highest priority.
This security policy provides a high-level overview of the security practices put in place to achieve that objective.
Have questions or feedback? Feel free to reach out to us at contact@formworkflowplus.com

Infrastructure

• All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers.


• Our service is built on Google Cloud Platform (GCP). They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

• A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.


• A firewall that monitors and controls incoming and outgoing network traffic.


• An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.


• IP address filtering

We use Sqreen to monitor and protect our infrastructure from automated scanners, bots and targeted attacks. It blocks attacks and alerts in case of critical threats. It also brings additional features like IP blocking etc.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

We take user privacy and security very seriously. This document provides an overview of our security policies and technology. We are happy to discuss any of these points in more detail with concerned customers.

Encryption in transit

• All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here.

Encryption at rest

• All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.

Data retention and removal

We retain our users data for a period of 90 days after the trials end. All data is then completely removed from the dashboard and server. Every user can request the removal of usage data by contacting support. Read more about our privacy settings at formworkflowplus.com/privacy-policy

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

• A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.


• A firewall that monitors and controls incoming and outgoing network traffic.


• We collect and store logs to provide an audit trail of our applications activity.


• We use Sqreen to monitor our applications. Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.

Application security protection

• We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.


• We use security headers to protect our users from attacks. You can check our grade on SecurityHeaders.io


• We use Sqreen to integrate security in our applications and protect our users from data breaches.
  It integrates protections against the most critical attack categories like SQL injections, cross-site scripting and adds security headers to our application. It blocks attacks in real-time and warns us
  when attackers start stressing our applications.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

• Developers participate in regular security training to learn about common vulnerabilities and threats


• We review our code for security vulnerabilities


• We regularly update our dependencies and make sure none of them has known vulnerabilities


• We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase


• We use Dynamic Application Security Testing (DAST) to scan our applications


• By using Sqreen we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).

Responsible disclosure

We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to report us any vulnerabilities they might discover.

Please avoid automated testing and only perform security tests with your own data. Do not disclose any information regarding the vulnerabilities until we fix them.

You can report vulnerabilities by contacting contact@formworkflowplus.com. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules

Important: our bug bounty program is currently closed and we are not looking for new security researchers. We won’t pay rewards to anybody not part of it

Coverage

• app.formworkflowplus.com

Exclusions

• www.formworkflowplus.com


• formworkflowplushelp.zendesk.com


• blog.formworkflowplus.com

Accepted vulnerabilities are the following

• Cross-Site Scripting (XSS)


• Open redirect


• Cross-site Request Forgery (CSRF)


• Command/File/URL inclusion


• Authentication issues


• Code execution


• Code or database injections

Everything else must NOT be attempted nor reported

• Account/email enumerations


• Denial of Service (DoS)


• Attacks that could harm the reliability/integrity of our business


• Spam attacks


• Clickjacking on pages without authentication and/or sensitive state changes


• Mixed content warnings


• Lack of DNSSEC, SPF, DKIM, ...


• Content spoofing / text injection


• Timing attacks


• Social engineering


• Phishing


• Insecure cookies for non-sensitive cookies or 3rd party cookies


• Vulnerabilities requiring exceedingly unlikely user interaction


• Exploits that require physical access to a user's machine

User protection

2-factor authentication

• We provide a 2-factor authentication mechanism via Github authentication to protect our users from account takeover attacks.
  Account takeover protection


• We protect our users against data breaches by monitoring and blocking brute force attacks.
  Single sign-on


• Single sign-on (SSO) is offered for our enterprise customers.
  Role-based access control


• Advanced role-based access control (RBAC) is offered on all our enterprise accounts and allows our users to define roles and permissions.
  Suspicious user behavior monitoring


• We use Sqreen to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.

Compliance

HIPAA

• Sqreen is not subject to HIPAA compliance.
  General Data Protection Regulation (GDPR)


• We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.

Payment information

All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.

Employee access

• Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.


• Our employees sign a Non-Disclosure and Confidentiality Agreement to protect our customers sensitive information.

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